Psychologist and Neuropsychologist in Ashgrove, Brisbane

No. You can book with us directly without a referral.

You only need a GP referral and a Mental Health Treatment Plan if you'd like to claim a Medicare rebate. If you are using a third party funding body (such as WorkCover, NDIS, Insurance etc) we will require approval from that funding body. More information about Medicare rebates and other funders is available on our fee page.

You can fill in our online enquiry form or call us on (07) 3515 0172. Referrals can also be faxed to us at (07) 3547 8469. Our admin team will get back to you within one business day to find the right psychologist for you and discuss appointment options.

Existing clients can also book online through our existing client booking page.

We match you with a psychologist based on your concerns, your goals and the days and times that suit you. You can also let us know if you'd feel more comfortable with a male or female psychologist. Feeling safe and understood by your psychologist matters a great deal, so our team focuses on finding the right psychologist for you.

You will be asked to complete an online consent form before you arrive. If you have a GP referral and Mental Health Treatment Plan, you can upload this with your consent form, email them to our Admin team or bring them to your first session so your rebate can be processed on the day.

For an assessment, it also helps to bring any relevant reports, such as medical records or school reports. Please bring any necessary items, such as glasses, medications and snacks. There is an on-site cafe. There is also a bakery and Woolworths across the road. Please ensure that you are well rested prior to the appointment.

The first session is an opportunity for you and your psychologist to get to know each other and begin building a therapeutic relationship. The psychologist will usually ask about what has brought you to therapy, your current concerns, relevant history, and what you hope to achieve. Together, you will begin to identify goals for therapy and discuss an approach that may be helpful. Therapy appointments usually last 50-60 minutes.

With a Mental Health Treatment Plan, Medicare rebates $149.05 per session with a Clinical Psychologist and $101.55 with a Psychologist or Clinical Neuropsychologist in 2026/2027.

Most clients pay a gap of between $145.95 and $203.45, depending on who they see. We can process the rebate electronically at the end of your session, so there's no separate claim to lodge.

https://www.hardwickpsychologicalservices.com.au/mental-health-treatment-plan/A Mental Health Treatment Plan (previously called a Mental Health Care Plan) is a plan your GP prepares that lets you claim Medicare rebates for psychology sessions. Book a longer GP appointment and ask for a Mental Health Treatment Plan, and your GP will talk with you about your symptoms and how they're affecting your life. You don't need to be in crisis to qualify, and our Mental Health Treatment Plan guide walks through each step.

Up to 10 individual sessions each calendar year (1 January to 31 December), plus up to 10 group sessions. Your GP usually first refers you for 6 sessions. After the sixth, your psychologist writes a short progress letter and you see return to your GP for a routine review, where they may refer you for an additional 4 sessions.

Yes. Depending on your level of cover, private health insurance may rebate part of your session fee, though you can't claim both Medicare and private health for the same session.

We also work with other funders including NDIS, WorkCover QLD, NIISQ, DVA, Bupa Open Arms, Bupa Defence for current ADF members, and Victims Assist. Other Medicare plans, such as the Chronic Condition Management Plan and the Eating Disorders Treatment and Management Plan, can also be used for a rebate.

For therapy, cancelling with less than 24 business hours' notice, or not attending, incurs the full fee. Cancelling with 25 to 48 business hours' notice incurs a $110 fee. Business days are Monday to Friday, so to cancel a 9am Monday appointment without a fee, please let us know by 9am the Thursday before. Arriving more than 20 minutes late counts as a non-attendance, and fees may apply even for unavoidable illness.

All three are registered with AHPRA, and every psychologist on our team holds a Master's or Doctorate qualification.

A psychologist is registered with AHPRA and provides support for a wide range of mental health concerns. They hold undergraduate and post-graduate degrees in psychology along with further practical training and ongoing learning requirements.

A clinical psychologist has completed further advanced postgraduate training in assessing and treating mental health conditions, and their sessions attract the higher Medicare rebate.

A clinical neuropsychologist has advanced post-graduate training in how the brain affects thinking, behaviour and emotions, and carries out detailed cognitive assessments as well as therapy.

Our psychologists use evidence-based approaches tailored to you, including Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Schema Therapy, EMDR and Dialectical Behaviour Therapy (DBT). Some team members also draw on Cognitive Processing Therapy, psychodynamic, Motivational Interviewing, person-centred and interpersonal therapy. If you're not sure which approach suits you, your psychologist can talk it through with you in the first session.

We support people with a wide range of concerns, including anxiety, depression, trauma and PTSD, OCD, grief, stress and burnout, relationship challenges, family difficulties, ADHD, autism, chronic pain, functional neurological disorder, and other health concerns, brain injury, and changes in memory or thinking. If you're unsure whether we can help with what you're going through, give our team a call and we can talk it through with you.

It varies from person to person. As a general guide, around half of people notice meaningful improvement within 6 to 8 sessions, and about 75% improve within 15 to 25 sessions. Your psychologist will talk with you about a timeframe that fits your goals, and our article How Many Psychology Sessions Will I Need? goes into more detail.

Yes. You can see your psychologist in person at our Ashgrove rooms or by secure video or phone. Medicare rebates apply to telehealth sessions in the same way as in-person sessions.

Yes. Your psychologist follows strict confidentiality guidelines to protect your privacy. There are a small number of legal and safety exceptions, and your psychologist will explain these at your first session so you know exactly how your information is handled.

We see children from age 8 for therapy and from age 6 for assessments. We also work with teenagers, adults and older adults. You can read more about our child psychology services.

Yes. Children and teenagers are eligible in the same way as adults. A parent or guardian can raise it with their child's GP, who will assess whether a plan is appropriate.

Yes. Under a Mental Health Treatment Plan, Medicare rebates up to 2 parent or carer-only sessions as part of your child's 10 sessions each year. These sessions give you space to share background information and talk about how best to support your child, and they need to be clinically appropriate and, where your child is old enough, agreed to by them.

Yes. With your consent, we can liaise with your child's school to share information and recommendations, such as classroom strategies or study accommodations.

Our large assessment team, which includes clinical neuropsychologists, assesses children from age 6 through to older adults. Assessments include:

• Neurodevelopmental: ADHD and autism, separately or together
• Learning and intellectual: learning difficulties, dyslexia, dyscalculia, intellectual impairment and giftedness.
• Brain health: traumatic and acquired brain injury, concussion, stroke, tumors, epilepsy, dementia and memory concerns.
• Functional and legal: NDIS access and plan reviews, decision-making capacity, return to work and fitness for duty.

No. A Mental Health Treatment Plan doesn't cover cognitive or neuropsychological testing, although therapy after an assessment may be rebated. However, people under 25 with a suspected complex neurodevelopmental condition, such as autism, may be eligible for Medicare rebates through a separate scheme. NDIS, private health insurance, WorkCover and NIISQ may also fund some assessments.

It depends on the questions the assessment needs to answer. Assessments range from about 3 hours to more than 6/8 hours in length, plus additional time used to compile background information and write detailed reports. Please call us on (07) 3515 0172 for a quote based on your needs. A deposit equal to the cost of the testing component is taken at booking.

No. A referral isn't needed for an ADHD assessment with us. It does help to bring letters or reports from your doctors or other health professionals, and school reports, as these add to the picture.

Our ADHD assessments take about 3 hours for a screening assessment, 5 hours for a comprehensive assessment, and 6 hours when ADHD and autism are assessed together. These times include the interview and testing. Your report is usually ready within 4 weeks of your final session, followed by an additional one-hour feedback session to go through the results and recommendations.

Psychologists can diagnose ADHD, but they can't prescribe medication. If medication is something you'd like to explore, a paediatrician (for children) or GP or psychiatrist (for adults) for medication management. Every assessment considers whether a diagnosis fits, although a diagnosis isn't guaranteed, and our team can support you with therapy and strategies afterwards.

We're in the Highpoint Plaza, 240 Waterworks Road, Ashgrove, about 4km north-west of the Brisbane CBD. There are 2 hours of free parking under the plaza, as well as street parking, and bus stop 17 is close by. We have offices on the Ground Floor as you walk in from the street, as well as on Level 1. All assessments are carried out on the Ground Floor.

Appointments are available at the following times.

Monday: 8am-6pm

Tuesday: 8am-6pm

Wednesday: 8am-5:30pm

Thursday: 8am-6pm

Fridays: 8am-5pm

Saturday: Limited availability.

Reception is open 8:30am to 5pm, Monday to Friday, on (07) 3515 0172 or hello@hardwickpsychology.com.au.

With a large team of more than 20 psychologists, we often have availability within a week. Exact wait times depend on the psychologist, the type of appointment and the days and times you're available.  Our admin team will get back to you within one business day of your enquiry to discuss the best option for you. 

With one of Queensland's largest teams of neuropsychologists, we can often arrange assessments within 4 weeks. Our assessment team can give you current availability for assessments when you call.

We aren't able to provide emergency or crisis support. If you or someone you know is in immediate danger, call Triple Zero (000) or go to your nearest hospital emergency department. You can also call Lifeline on 13 11 14 (24 hours, 7 days), the Suicide Call Back Service on 1300 659 467, Beyond Blue on 1300 224 636, or the Mental Health Access Line on 1300 MH CALL (1300 642 255). Once things feel more settled, we're here to help with ongoing support.